Glovo Academy’s 5th Edition Empowers 100 Kenyan SMEs to Drive Growth and Operational Excellence
Glovo, one of the leading technology platforms in Europe, Central Asia, and Africa, has completed the 5th edition of its Glovo Academy program in Nairobi. The initiative equips local small and medium-sized enterprises (SMEs) with digital, operational, and financial skills to grow sustainably and adapt to the evolving business environment.
The Glovo Academy project helps SMEs using the Glovo platform adapt to shifting customer preferences and new technologies, ensuring they can thrive in the digital economy. Building on the success of four previous cohorts in Kenya, the 5th edition featured workshops and seminars on digital food marketing, operational efficiency, innovation, and business development tools. Participants also connected with fellow entrepreneurs and industry experts, encouraging collaboration and knowledge exchange.
“Our Glovo Academy focuses on equipping local businesses with skills that directly translate into growth and sustainability,” said Caroline Mutuku, General Manager for Glovo Kenya. “From optimising daily operations to managing finances and engaging customers digitally, we aim to help partners stay ahead of market trends, leverage technology effectively, and build resilient businesses that benefit their communities as well as the broader food ecosystem.”
A key part of the training was hands-on use of Glovo’s tools. Restaurant owners learned to manage the Sunmi device, track orders and delivery times, and expand their reach through the platform. Sessions also covered financial planning, budgeting, and data-driven decision-making to help participants secure long-term growth.
“Glovo Academy has already changed how we operate day-to-day,” said Faustine Salleh, owner of Kitchen 21 Swahili Delicacies. “We improved delivery efficiency, increased online engagement, and now have a clearer plan for expanding our business. The insights we gained are practical and immediately applicable, and we feel more confident about the future of our restaurant.”
Networking was another important element. Participants shared experiences, exchanged ideas, and worked on solutions to common challenges. This peer-to-peer learning built stronger community ties and promoted collaboration across Nairobi’s food sector.
Beyond short-term performance, the program encouraged participants to focus on long-term growth. Training covered promotions design, customer behavior analysis, and strategic planning to boost revenue and scalability.
The success of the 5th edition demonstrates Glovo’s commitment to more than just being a delivery platform. Through Glovo Academy, it supports SMEs, strengthens the local food ecosystem, and enhances the overall customer experience in Kenya.
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